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From there to here, and here to there, funny things are everywhere. Dr. Seuss There are countless times in life - sometimes in the same day that we ponder the purpose, plan, place and pace of the journey. That B.F.O moment ...the Aha that's why I had to DO that, hear that, see that, learn that, repeat that experience - the metaphorical click of OOOOOO - thats why! Too long ago with ProgressiveEnterprises "Operation Phoenix" rebranding Three Guys supermarkets to Countdown's I wondered aloud often - Why the universe had decided that me facilitating the same customer service course 3 times a day, 5 days a week for 10 weeks was something I needed to DO? - I get it now. Customer Service workshops became the bread and butter when I started my own business in 1995 and remain so. I have the faith to perfectly pitch every one liner, snoozy audience wake up call on the topic to any individual. It makes the content easily transferable to any industry group who wants a customer service pick me up. I had to find ways to make it sing to myself every time every day so I trust that others will find it of worth. Because I practiced it again and again and again and then some more. I learnt to keep my place when lost staring at another green shirt in the same room with the same poster with the same story time and time again. It taught me contextual memory anchoring, the ability to keep my own state vibrant and the certainty that every participant deserved to experience the best I could be one more time with feeling. No one wants to be the last customer of your weary day. Or to feel that you've been there done that and really can't be faffed to be there again right now. Training hotel induction provides me with a playground for new workshops and new material. I am in an audience comfort zone. I grew up in that world, cut my cloth there so to speak - it gives me the freedom to craft new content; to test out the tricky stuff and see how it is received. I can feel how these audiences like to get their stuff so I can tell when something I'm pitching is falling flat or hitting home. It sends me back to the drawing board or into the streets. When it stands on it's own feet in hospitality I can take new content out wide to the world. New clients, new markets, new projects - as my mum would say - same shit different bucket - T.M.B.A.W! Spending hours on social media platforms, home in the evenings on the farmlet while my engineer works away and my kids claim theTV has opened up opportunities to support others in learning what may work or won't work for them in the same arena. Childhood trips to Asia and beyond - experience for Enculturation workshops and opportunities to work off shore. A random stranger, a scheduled meeting, trending article or a good friend catch up - they all have purpose. It would appear that nothing is by chance at all. What part time jobs, books you have picked up, things you once tuned into - have impacted where you are today? Did the months as a roading engineer give you the understanding of infrastructure and transportation to DO the reports that are now required? Did time on the front line prepare you for stress and hardship and being out in all weather? Time stuck home with a sick child - the opportunity to practise patience, develop a new product or light the internal fire to be well again and in the world - that may have never have happened with the same degree of passion or purpose otherwise? Did you travel to Invercargill in labour to know that you can focus and handle pain, did a loved ones illness send you on a path as a nutritionist? Or did you decide that a holiday away from the pain is what you really needed to be once again declared sane? If observation is the key to innovation what is it that you have had the chance to see? The moments that we think there is no reason for us to be somewhere are the most profound moments of all. Go where you think you know no one and find your future partner, client or a long lost gem. Head scratching moments, delays and deviations can be worshiped as moments of magic when out of control we may be being guided along a path that is not of our own making. We are here for a good time not a long time and it's opportune to remind ourselves of that often. The Celestine Prophecy on recall suggested that the path to enlightenment requires all the bit parts we have played to date. So stop for a moment on the road to fufillment and ask what are you DO -ing here? What might be the value, the point or the learning? The reason why for how or the why not? Is the message practise, research or promise? Are you honing a skill, working out what you don't like, there to meet someone or be someone? Or is there really no reason at all why you are here, there or anywhere? What are you DO-ing here at all?
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